Privacy policy
PRIVACY POLICY
Last updated: 16 September 2026
MARWÉLLA.CO operates this store and website, including all related information, content, features, tools, products and services in order to provide you with a personalised shopping experience (the “Services”).
Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through our Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of personal information, this Privacy Policy will apply.
Please read this Privacy Policy carefully.
1. PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, where you live and what is permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact information, including your name, address, billing address, shipping address, telephone number and email address.
- Financial information, including payment details, transaction information and payment confirmations.
- Account information, including usernames, passwords, preferences and settings.
- Transaction information, including products you view, add to your cart, purchase, return, exchange or cancel.
- Communications with us, including information you provide when contacting customer support.
- Device information, including information about your device, browser, network connection, IP address and similar identifiers.
- Usage information, including information about how and when you interact with or navigate our Services.
2. SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
- Directly from you, including when you create an account, use our Services, make a purchase or communicate with us.
- Automatically through the Services, including through your device, cookies and similar technologies.
- From service providers that help us operate our business and Services.
- From business partners and other third parties where permitted by law.
3. HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us, we may use personal information for the following purposes:
Providing and improving the Services
We use your personal information to provide our Services, process orders and payments, arrange shipping, process returns and exchanges, manage customer accounts, communicate with you and improve your shopping experience.
Marketing and advertising
Where permitted by law, we may use your personal information to send marketing or promotional communications and to display advertising relating to products or services that may be relevant to you.
Where consent is required, we will only send marketing communications where you have provided the necessary consent.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.
Security and fraud prevention
We may use personal information to help verify accounts, provide secure payments, detect or investigate fraudulent, illegal or harmful activity and protect our customers, business and Services.
Communication
We use personal information to provide customer support, respond to questions and communicate with you about your account, orders or our Services.
Legal obligations
We may process personal information where necessary to comply with applicable laws, legal obligations, court orders or requests from authorities, or to establish, exercise or defend legal claims.
4. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.
This may include:
- Shopify.
- Payment processors.
- Shipping and fulfilment providers.
- IT, hosting and cloud service providers.
- Customer support providers.
- Analytics providers.
- Marketing providers where legally permitted.
- Professional advisers or authorities where required by law.
We may also disclose information where you request or consent to the disclosure, for example when information must be provided to a shipping provider to deliver your order.
If our business is involved in a merger, acquisition, restructuring or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
5. OUR RELATIONSHIP WITH SHOPIFY
Our Services are hosted and supported by Shopify.
Shopify collects and processes personal information relating to your access to and use of our Services in order to provide and improve its platform and services.
Information submitted through our store may therefore be transferred to and processed by Shopify and other service providers, including providers located outside your country of residence.
In certain situations, Shopify may act as an independent controller of personal information.
For more information about how Shopify processes personal information, please review Shopify’s privacy information:
https://www.shopify.com/legal/privacy/app-users
Shopify’s privacy portal is available at:
https://privacy.shopify.com/en
6. THIRD-PARTY WEBSITES AND LINKS
Our Services may contain links to websites or platforms operated by third parties.
We are not responsible for the privacy, security or content of third-party websites.
If you follow a third-party link, we recommend reviewing that provider’s privacy policy and terms before providing personal information.
7. CHILDREN’S PERSONAL INFORMATION
Our Services are not intended for children.
We do not knowingly collect personal information from children below the applicable legal age.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
8. SECURITY AND RETENTION
We take reasonable technical and organisational measures to protect personal information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- provide our Services;
- maintain customer accounts;
- fulfil orders;
- comply with legal and accounting obligations;
- resolve disputes; and
- enforce agreements and policies.
Retention periods may vary depending on the type of information and applicable legal requirements.
9. YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights regarding your personal information.
These may include:
- The right to request access to personal information we hold about you.
- The right to request correction of inaccurate information.
- The right to request deletion of personal information.
- The right to receive certain personal information in a portable format.
- The right to object to certain processing.
- The right to request restriction of certain processing.
- The right to withdraw consent where processing is based on consent.
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before processing a request.
10. EEA AND UK RESIDENTS
If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection law.
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You may also have the right to object to or request restriction of certain processing activities.
11. MARKETING COMMUNICATIONS
You may opt out of promotional emails at any time by using the unsubscribe link included in our marketing emails.
Even if you unsubscribe from marketing communications, we may still send transactional or service-related communications regarding your orders, customer account or enquiries.
12. INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred, stored or processed outside the country in which you live.
Where personal information is transferred outside the European Economic Area or the United Kingdom, appropriate safeguards will be used where required by law.
These may include European Commission Standard Contractual Clauses or other recognised legal transfer mechanisms.
13. COMPLAINTS
If you have concerns about how we process your personal information, please contact us first so that we can try to resolve your concern.
Depending on where you live, you may also have the right to submit a complaint to your local data protection authority.
Residents of the European Economic Area may find information about national data protection authorities through the European Data Protection Board.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services or legal obligations.
When we update the policy, we will publish the revised version on our website and update the “Last updated” date.
15. CONTACT
If you have questions about this Privacy Policy, our privacy practices or would like to exercise your privacy rights, please contact us at:
MARWÉLLA.CO
Email: info.marwellacollection@gmail.com
Additional business contact information will be made available on our website as required by applicable law.