Refund policy
Return & Refund Policy
We hope you love your Marwélla order. If you wish to return an item, please read the information below.
14-Day Right of Withdrawal
You have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
To request a return, please contact us at info.marwellacollection@gmail.com within the 14-day period. We will provide you with return instructions.
Return Conditions
Items must be returned in their original condition, unworn, unused, and with all original tags attached.
Please handle the item only to the extent necessary to inspect its nature, characteristics, and fit.
Return Shipping
Unless otherwise stated, the customer is responsible for the cost of returning the item.
We recommend using a trackable shipping method, as Marwélla cannot be responsible for returns lost during shipping.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at info.marwellacollection@gmail.com.
Please include your order number and clear photos of the issue so that we can assist you.
If the item is confirmed to be faulty or incorrect, we will provide an appropriate solution in accordance with applicable consumer rights.
Refunds
Once your return has been received and inspected, we will notify you.
If the return is approved, your refund will be issued to your original payment method.
Refund processing times may vary depending on your payment provider.
Please note that we may withhold the refund until we have received the returned item or you have provided proof that it has been sent.
Contact
For any questions regarding returns or refunds, please contact us at: