Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to MARWÉLLA.CO.
These Terms of Service govern your use of our website and your purchases from MARWÉLLA.CO. Throughout these Terms, the words “we”, “us” and “our” refer to MARWÉLLA.CO.
By visiting our website, using our services or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Return & Refund Policy and any other policies made available on our website.
Nothing in these Terms limits any mandatory rights you may have under applicable consumer protection law.
1. OUR ONLINE STORE
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products.
You may only use our website and services for lawful purposes.
You must not use our website in any way that could damage, disable or interfere with the website, its security or other users.
2. PRODUCTS
We make reasonable efforts to display our products, colours, materials and details as accurately as possible.
However, colours and appearance may vary depending on your device, screen settings, lighting and photography.
As many MARWÉLLA products are handmade, minor variations may occur between individual items. Such variations are part of the character of handmade products and do not necessarily constitute a defect.
Product descriptions, availability and prices may be updated from time to time.
We reserve the right to discontinue products or limit available quantities.
3. ORDERS
Placing an order constitutes an offer to purchase the selected products.
After placing your order, you will normally receive an order confirmation by email.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, payment problems, stock errors or other legitimate reasons.
If we cancel an order after payment has been received, the relevant amount will be refunded.
Please review your order information carefully before completing your purchase.
If you need assistance regarding an order, contact us at:
info.marwellacollection@gmail.com
4. PRICES AND PAYMENT
Prices displayed on our website are shown in the currency indicated at checkout.
Applicable taxes will be handled in accordance with applicable law.
Shipping costs, where applicable, will be displayed before you complete your order.
We may change product prices at any time. Such changes will not affect orders that have already been accepted.
Payments are processed through the payment methods made available at checkout.
You agree to provide accurate and complete payment, billing and contact information when placing an order.
5. SHIPPING AND DELIVERY
Available shipping methods, shipping costs and estimated delivery times will be displayed where applicable during checkout or in our Shipping Policy.
Delivery times are estimates unless specifically stated otherwise.
We aim to process and deliver orders within the communicated timeframes, but delays may occasionally occur due to circumstances outside our reasonable control.
Your statutory rights regarding delivery remain unaffected.
For consumers, responsibility for the goods remains with us until you, or a person designated by you other than the carrier, receives the goods, except where applicable law provides otherwise.
6. RETURNS, WITHDRAWAL AND REFUNDS
Returns and refunds are governed by our Return & Refund Policy.
Where applicable under consumer law, customers purchasing online have a statutory right to withdraw from their purchase within 14 days of receiving the goods without providing a reason.
Additional information regarding return conditions, return shipping and refunds is available in our Return & Refund Policy.
Nothing in these Terms limits your legal rights relating to defective, damaged or incorrectly supplied goods.
7. DAMAGED OR INCORRECT PRODUCTS
If you receive a damaged, defective or incorrect item, please contact us as soon as possible at:
info.marwellacollection@gmail.com
Please include your order number and, where possible, photographs showing the issue.
We will handle valid complaints and defective products in accordance with applicable consumer protection law.
8. PRODUCT AVAILABILITY
All products are subject to availability.
Although we aim to keep inventory information accurate, an item may occasionally become unavailable after an order has been placed.
If we are unable to fulfil an order, we will contact you and refund any amount paid for the unavailable item where applicable.
9. INTELLECTUAL PROPERTY
Unless otherwise stated, the content on this website, including branding, logos, photographs, product images, graphics, text, designs and other materials, belongs to MARWÉLLA.CO or is used with permission.
You may use the website for personal and non-commercial purposes.
You may not reproduce, copy, distribute, modify, publish, sell or commercially exploit our content without prior written permission, except where permitted by law.
10. THIRD-PARTY SERVICES AND LINKS
Our website may use or contain services, tools or links provided by third parties, including Shopify and payment, delivery or social media providers.
We are not responsible for the content or practices of independent third-party websites.
When you choose to use a third-party service, the provider's own terms and policies may also apply.
11. SHOPIFY
Our store uses Shopify's technology to provide our online store and related services.
Purchases made from this store are purchases from MARWÉLLA.CO and not from Shopify.
Shopify may process certain information in connection with providing its platform and services. Further information can be found in our Privacy Policy and Shopify's applicable privacy information.
12. PRIVACY
Your privacy is important to us.
Personal information collected through our website is processed in accordance with our Privacy Policy and applicable data protection law.
Please review our Privacy Policy for further information about how personal information is collected, used, stored and shared.
13. CUSTOMER ACCOUNTS
Where customer accounts are available, you are responsible for keeping your login credentials secure.
You are responsible for ensuring that information associated with your account is accurate and up to date.
Please contact us if you believe that your account has been accessed without permission.
14. PROHIBITED USE
You must not use our website or services:
- for unlawful or fraudulent purposes;
- to violate the rights of another person;
- to transmit malware or harmful code;
- to interfere with the security or operation of the website;
- to collect personal information unlawfully;
- to impersonate another person;
- to engage in abusive, threatening or misleading conduct; or
- to use our content commercially without permission.
We may restrict access to our services where reasonably necessary to protect our business, customers or website.
15. ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions concerning product descriptions, prices, availability, promotions or other information.
We may correct errors and update information when necessary.
Nothing in this section affects rights that customers have under mandatory consumer law.
16. DISCLAIMER
We make reasonable efforts to ensure that our website operates correctly and that the information provided is accurate.
However, we cannot guarantee that the website will always be uninterrupted or completely free from technical errors.
Any limitations or exclusions in these Terms apply only to the extent permitted by law.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
17. LIMITATION OF LIABILITY
To the extent permitted by applicable law, MARWÉLLA.CO will not be liable for indirect or consequential losses that were not reasonably foreseeable.
However, nothing in these Terms limits liability or consumer rights where such limitation is prohibited by applicable law.
18. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The latest version will be available on our website.
Changes will apply from the date they are published unless otherwise stated.
Orders already placed remain subject to the terms and legal requirements applicable to them at the relevant time.
19. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to apply.
20. GOVERNING LAW
These Terms and purchases made through MARWÉLLA.CO are governed by Swedish law, subject to any mandatory consumer protection rules that apply to you.
If you are a consumer residing in another country within the European Economic Area, you retain any mandatory consumer rights provided by the laws applicable to you.
Nothing in these Terms prevents a consumer from using any dispute resolution or court procedures available under applicable law.
21. CONTACT
If you have any questions regarding these Terms of Service, your order or our services, please contact us at:
MARWÉLLA.CO
Email: info.marwellacollection@gmail.com
Additional business and contact information is available through our website where required by applicable law.